FAQs

1 - I have already bought on many sites and have not received it. Can I trust that I will receive my purchases?

SALEPOINT has a team of professionals specialized in online sales, with over 10 years of experience in this field. This experience always makes us appreciate honesty, commitment and respect for our customers. That's why we make all information clear in a simpler and more accessible way, and we always have our service team ready to assist you before, during and after the purchase. We have a commitment with you, of transparency about all and any information present in our website.

2 - Can I keep track of where my purchase is?
Of course! SALEPOINT sends the tracking code in your registered email to our system as soon as the product is shipped. This code is everything you need to track your order and all the movements of the package from shipping to delivery. ACCESS HERE.

3 - My purchase has been under verification by the IRS for a few days without movement. What should I do?

Do not worry. There is a standard procedure of the Federal Revenue when a product enters Brazil, which consists of checking all packages. All provided by law. Right after verification, it is released and goes to the Post Office distribution center. If it is not taxed for being an international purchase, we are only left by the term of the Post Office for delivery to be made.

4 - My purchase has been taxed. What should I do?

In that case the post will send a letter to your home stating the amount that will be charged and where to pick it up. If you do not agree with the value please contact us through contact@salepoint.info

5 - I ended up moving and I will not be able to receive the product at the address I registered. And now?

We understand that this can happen and we are here to reassure you. To receive the purchase it will be necessary for the new resident to receive the purchase for you. In this case, unlike the case of an absent recipient, where the purchase goes through three attempts to deliver the Post, if the postman is informed that the recipient has moved, the purchase will be returned to the sender. That's why we ask that you follow the progress of the purchase with your tracking code. If the purchase is returned to the sender due to a change in the recipient, a new product will only be sent with a new order and payment.

6 - Tracking my order, I saw that ta informing that the package was not found in the postal flow of the post office. What does that mean?

This can lead to a delay in the delivery time. Orders with this information marked indicate that in the mail they did not find the package that was registered with their tracking code. It may take a few days for your package to be found. This may result in the delay in receiving the package by the post office and, respectively, delivery to the customer.

7 - Can I change my shipping address?

Yes you can :) But as we value a fast delivery time, this change should be made right after the purchase payment is approved, during the order separation process. We have a short deadline for this to be done in order to guarantee speed in delivery. If you have to change the address, we ask that you contact us as soon as possible.

8 - How soon will my purchases arrive?

Rest assured, our delivery estimate is 20 to 45 business days, in a few cases they can extend up to 90 business days. We remind you that all purchases have secure delivery or a refund of your money. The customer, in order to guarantee the right to refund or resend, must contact us within 90 working days after purchase. After this period, only shopping complaints with an active tracking code will be accepted on the Correios website.

They'll soon be there =) You're already looking forward to the new look, right ?!

9 - I bought more than one product in the same order but only received part of them. This is normal? Will the other products be delivered?

It can happen, but don't worry. This type of situation occurs in the case of different suppliers for the chosen products. If it happens, two different tracking codes will be sent so that you can track your orders. As they are two different packages, two different checks will be carried out at the IRS, which will possibly result in different delivery times.

EXCHANGES

1 - I received my purchases but I need to change the size. How do I do that?

Making the switch is very easy and you just need to see if it meets the requirements below to be enabled:

- The exchange request must be made within 7 days after receiving the product;

- The product must not have been used, washed or ironed;

- It must be with the original packaging;

- The product must not be damaged by misuse.

Ready! If your order fulfills all of these requirements, just send us an email "contact@salepoint.info", with the subject, "MAKE EXCHANGE" and inform the purchase details that we give you all the guidelines for making the exchange.

2 - Did you receive the product, didn't like the quality or found any damage and want to exchange it?

SALEPOINT works to make you happy to buy from us. So, if you received a product with any of the conditions mentioned above, send an email to us, and we will make the exchange. Just check if it meets all the requirements stated in question 01. If so, to see if it is ready for exchange (;

3 - Do I need to pay to make the exchange?

It depends. This may vary depending on what happened in the process of delivering your order. We evaluate the cases individually so that we can solve the exchange in order to solve the problem in the best way. Therefore, exchanges may or may not have costs for exchanges. If the product received is damaged, this return will have the entire cost under the responsibility of SALEPOINT. In situations where the exchange is due to dissatisfaction, such as the color of the piece, this cost will be passed on to the customer.

4 - I placed an exchange order and would like to know how soon I will receive my new product.

As soon as our team receives the return, the estimate for you to receive the new product is 15 to 30 working days after posting. The submission process is basically restarted. Remembering that a new tracking code will be generated so that you can track delivery via the post office website

5 - I received the product but ended up missing the deadline for exchange. Can I still make the switch?

Life): As we informed the deadlines on the website, after the 7 days foreseen, unfortunately the order is not enabled in our system, so that the exchange procedure is carried out. For this reason, we advise that the item be checked upon receipt, so that the exchange period is not missed, in case you need to carry it out.

6 - I didn't really like my purchase but I saw another product on the website that I loved. Can I exchange for another product?

One more advantage of buying at SALEPOINT is that you can !! : D If your purchase meets the exchange requirements stated there in question 01, just send an e-mail to us with your exchange request, sending in the body of the e-mail the product link, stating color and size. If the new product has a difference in values, we can reverse the difference or send a charge via Ebanx operator (:. We remind you that to perform this procedure it is necessary to send the first product received to our Distribution Center, in China.

7 - I want to request an exchange but I changed my address. Can I change to receive the exchange at the new address?

Of course: D But stay tuned! You must inform this change at the time you are requesting the exchange order. So we will already change the address in your registration with your new data.

RETURNS

1 - Return of products. How it works?

I'm sorry that you were not satisfied with your purchase. We inform you that because it is an international purchase, we do not work with free returns in case of dissatisfaction with the product. Our warranty on the purchase only covers manufacturing defects or if there is a mistake regarding the order placed and the product shipped.

We explain the differences

If you made a purchase with us and the product that arrived for you is damaged or simply does not work, we guarantee that you have the possibility of refunding or resending the product initially requested.
If the product arrived and you were not satisfied and want to make an exchange, for some reason that has not been mentioned previously, such as the color of the part, the consumer will have to bear the costs of returning the purchase to our Distribution Center .

2 - Is there any other situation that can be refunded?

The other case in which SALEPOINT guarantees that you will have the right to request a refund is: the 90-day delivery deadline has passed, if the refund request is made within 90 business days after the purchase. After this period has elapsed, only shopping complaints with functional tracking code will be accepted on the Correios website.

3 - My product is damaged and I want to return and have a refund for the purchase. How to proceed?

If this is your situation, we ask that you contact our Customer Service, through contact@salepoint.info, informing us of the situation. We handle all requests individually and will handle your case as soon as possible. We remind you that there are some conditions for your purchase to be returned:

- Request the return within 7 calendar days after the date of receipt of the part;

- The product is in its original purchase condition: it has not been used, washed or ironed;

- It must be with the original packaging;

- The product cannot be damaged due to use.

If your product meets these requirements, please contact us so that we can resolve this situation.

4 - I received the refund on my card but the installments on my invoice are still being charged. Why am I still paying these installments?

Is that the procedure for credit card operators ?! It's a little confusing, but we explain it to you.

The chargeback is an electronic procedure that is nothing more than the recovery of the credit that was used in the purchase, returning to your card. This recomposition refers to the total value of the purchase by entering the card only once. However, if your purchase was in installments, these installments continued to appear on the invoice normally, but the total amount will have already been fully refunded by SALEPOINT.

5 - I made a purchase, I paid with a bank slip but I still haven't received my refund. What happened?

I think we know what your problem is! When the purchase is made with payment by bank slip, the operator Ebanx sends a form to the email registered with the purchase so that the required data can be filled out and the deposit made in your account. Check your email in your inbox and spam, as you may have received the form in these two locations. If you have not found this email, just send an email to suporte@ebanx.com and the operator Ebanx will continue your refund.

6 - I just bought, but gave up on the purchase. How to request Cancellation?

Of course (: We are saddened by your cancellation request, but we can arrange it without problems. For this you need to send us an email requesting the cancellation before the purchase is processed. For the cancellation to be processed, we kindly ask you to send us an email within 24 hours after making your purchase. After this period, your purchase is processed and the possibility of cancellation is practically null.

SUPPORT

1 - How do I buy on the website? Do I need to register?

The good thing is that buying at SALEPOINT is very easy, but you don't need to register! You register at the same time of purchase. When choosing products, you will be directed, on the same payment screen, to register. Do you want to do it now? It only makes it in just 3 minutes (quick right ?!). Let us help you! Just follow the steps below:

- At the time of purchase fill in the requested data and click the register button. Done! // Now you can enjoy all the products in super special and exclusive conditions that you will only find at SALEPOINT. Remember to keep your login and password for when you want to place an order or log into your account and see the delivery information for your purchases.

2 - I made a purchase on the website, I paid but did not receive confirmation of payment. What should I do?

This can occur if the purchase was made for payment by bank slip. If the payment was made on the payment due date, as the payment confirmation can take up to 72 hours, this problem can occur. Rest assured, this is easy for us to solve =) Just send us an e-mail stating this problem and in the e-mail, send us the receipt of payment slip and ready! We will forward it to our payment operator who will confirm the purchase and thus start the process of sending your product. O/

3 - I forgot my password. How do I access my registration?

It is a little boring, but it is not serious. As this has also happened to us a lot, and so we already know how to help you! Do you know the link for you to access your account? (It is there at point 1). Do it like this: Fill in the field with your email and below the field to enter your password the question “FORGOT YOUR PASSWORD?” Will appear in red. Click on this question and you will be taken to the password recovery screen. On this new page, just confirm your e-mail, that of the registration, and we will send you a link to create a new password.

If you still have problems with your access, send us an email, we are always available to help you o/