Terms and conditions

SalePoint Purchase and Sale Terms and Conditions, based at Av. José Leite, 84, Lauro de Freitas, BA - Brazil, hereinafter referred to simply as SalePoint, and, on the other hand, the SalePoint customer, qualified when purchasing products SalePoint, hereinafter referred to simply as Customer.
Whereas SalePoint sells products and services over the internet; Considering the interest of the Client in the purchase of the products offered by SalePoint ("Products") in its sales channels; The purpose of this contract is to establish the general conditions of use and purchase of products and services from the customer on the SalePoint website.
I. Confidentiality: SalePoint is responsible for preserving the confidentiality of all data and information provided by the Customer in the purchase process. The security of the site is audited daily and is guaranteed against the action of hackers, through the seal "Site Blindado".
II. Customer Service (SAC): The customer has this service to answer their doubts, resolve any requests or complaints regarding their order or any content available on the website. The SAC may be activated by telephone or form on the website.
III. Delivery policy: the deadline for delivery of the Products is informed during the purchase procedure, counted in working days. Products are delivered from Monday to Friday, from 8 am to 10 pm. Exceptionally, some deliveries of Products may occur on Saturdays, Sundays and holidays.
III.I - The checking of the adequacy of the product dimensions is the responsibility of the Customer, who must ensure that they are in accordance with the spatial limits of the elevators, doors and corridors at the place of delivery. Product assembly or disassembly, transportation by stairs and / or doors and windows, or lifting of deliveries will not be carried out.

III.II - Up to three delivery attempts will be made at the informed location, on alternate days, with an interval of up to 48 hours between one delivery and another. It is essential that, at the requested address, there is a person authorized by the buyer, over 18 years old, and carrying an identification document to receive the goods and sign the delivery protocol. If there are three unsuccessful delivery attempts, the order will be returned to the SalePoint Distribution Center
III.III - After completing the order, it is not possible to change the form of payment and / or delivery address, request an advance or even priority of delivery.
III.IV - The delivery period informed during the product purchase procedure takes into account the stock, the region, the invoice issuing process and the time for preparing the product. With each update to the order's delivery status, the SalePoint system automatically sends alert emails to the Customer.
III.V - The value of the delivery freight is calculated based on the place of delivery, weight and dimensions of the Product.
III.VI - SalePoint does not authorize the carrier to: enter the home; deliver by alternative means (example: hoist product by window); perform installation or maintenance of products; open the product packaging; deliver to an address other than that stated in DANFE; delivery to a minor or without identification document.

III.VII - SalePoint is not responsible for the retention of goods at SEFAZ when this is due exclusively to the customer's pending items, therefore, it is necessary to appear at the tax post for the goods to be released, considering that in these cases the information releases and payments are only passed on to interested parties.
IV. Right of regret: the Customer will be entitled to exercise the right to regret the purchase, with the purpose of returning the Product, in which case the following conditions must be observed: the deadline for withdrawing the purchase of the product is up to 7 (seven) calendar days from the date of receipt; in case of return, the product must be returned to SalePoint in the original packaging, accompanied by the DANFE (Electronic Document Invoice Auxiliary), the manual and all its accessories.
IV.I - The Customer must request the return through the Customer Service (SAC) or directly on the Control Panel, under the topic "cancel order". Expenses for collecting or posting the Product will be borne by SalePoint.
IV.II - After the product arrives at the Distribution Center, SalePoint will verify that the above conditions have been met. If so, it will provide a refund of the total purchase amount.
IV.III - For credit card purchases, the card administrator will be notified and the chargeback will occur on the next or subsequent invoice, at once, regardless of the number of installments used in the purchase. The reimbursement period and, still, the collection of the remaining installments after the full refund of the Product value on the Client's credit card carried out by SalePoint, is the responsibility of the card administrator. In the event of collection of future installments by the card administrator, the Customer will not be encumbered, since SalePoint, as mentioned above, reverses the full value of the Product in one single payment, with the credit for the reversal being fully granted by the administrator on the billing invoice subsequent to the month of cancellation.

IV.IV - In purchases paid by bank transfer or debit, the refund will be made by bank deposit, within 10 (ten) business days, only in the current account of the buyer, which must be individual. It is necessary that the CPF of the current account holder.